Returns & Refunds Policy
Your statutory rights are not affected by our Returns Policy. To the extent that any provision in this Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.
Returns (refunds and exchanges)
If you are unhappy with your item, please let us know. Our Returns Policy gives you 14 days to return or exchange an item bought online with a valid receipt. If 14 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.
To complete your refund or exchange, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.
There are certain situations where only partial refunds are granted.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items
We do not offer refunds for sale items, unless they are faulty.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods (such as tigernuts milk), custom products (such as special orders or personalized items)
Please get in touch if you have questions or concerns about your specific item.
Exchange (if applicable)
We only replace items if they are defective or damaged. If an item is to be replaced, please send us an email at orders@wingrovefoods.uk
We will arrange the return process and let you know the whare house address to post it to. This can also be found on the shipping label.
Shipping
Email us your tracking details and reason for returning.
You will be responsible for paying the shipping costs of returning your item.
Shipping costs are non-refundable. If you receive a refund, any cost of return shipping incurred by us will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate/code will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Right to cancel
In addition to our Returns Policy, if you are a customer in the European Union you have the right to cancel your contract with us and receive a full refund within 3 calendar days from the day after the date you received your order, if you are an online, mail or telephone order customer.
Instalment delivery
If the goods are delivered in several instalments, you can exercise your right to cancel the contract but you must request a refund in writing within 3 calendar days of receipt of the initial set of delivery. The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us.
To exercise your right to cancel follow the steps below:
Email orders@wingrovefoods.uk
We will refund to you the price paid for the items minus the delivery charges that you paid up to a maximum amount of the cost of our standard delivery because your product was sent out but you chose to cancel. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
We look forward to an enjoyable doing business with you!